Last updated: October 22, 2026
At Fleeks Entertainment Group, we are committed to providing professional, high-quality services in public relations, event planning and production, project management, talent booking, and strategic consulting.
We recognize that circumstances may change and strive to maintain transparency regarding payments, cancellations, and refunds. Please review the following policy before purchasing or contracting our services.
1. Deposits & Payment Terms
- A non-refundable deposit or retainer may be required to secure services, dates, personnel, and resources.
- The deposit amount and payment schedule will be outlined in the applicable service agreement.
- Remaining balances must be paid according to the terms established in the signed agreement.
- Work may be delayed or suspended if scheduled payments are not received.
2. Refund Eligibility
Public Relations, Consulting & Project Management
Due to the strategic, administrative, and time-intensive nature of these services, payments for work already performed are non-refundable. Refunds for prepaid services not yet performed may be considered based on the service agreement, work completed, and applicable law.
Event Planning & Production
If a client cancels an event or project, fees for services already rendered and non-recoverable third-party expenses remain the client's responsibility. Any eligible refund will be determined based on the contractual terms, expenses incurred, and work completed.
Talent Booking Services
Deposits, booking fees, and cancellation terms are subject to the applicable booking agreement and any third-party talent contracts.
3. Cancellation Requests
- Clients must submit cancellation requests in writing.
- Requests made at least 30 days before the scheduled service or event date may be considered for a partial refund where applicable.
- Cancellations made after services have commenced may result in charges for work completed and expenses incurred.
- Refund decisions will be made in accordance with the signed agreement and applicable law.
4. Completed Services
Once services have been fully rendered or a project has been completed, payments for those completed services are non-refundable, except where otherwise required by law or contract. Clients with concerns about service delivery are encouraged to contact us promptly so we can review the matter and discuss potential solutions.
5. Rescheduling & Service Credits
Clients who wish to postpone a service or project may request to reschedule. At our discretion, eligible payments may be applied toward future services within six (6) months of the original scheduled date, subject to availability, any applicable third-party restrictions, and written agreement.
6. Cancellations by Fleeks Entertainment Group
If Fleeks Entertainment Group is unable to provide contracted services, we will work with the client to determine an appropriate resolution, which may include rescheduling, service credit, or a refund for undelivered services, consistent with the agreement and applicable law.
7. Billing Concerns & Disputes
We encourage clients to contact Fleeks Entertainment Group directly regarding billing questions or service concerns. We will review concerns in good faith and provide relevant documentation when appropriate. Nothing in this policy limits any rights or remedies available under applicable consumer protection laws or payment network rules.
8. Policy Acknowledgment
By purchasing or contracting services with Fleeks Entertainment Group, clients acknowledge this policy, subject to the terms of their signed agreement and applicable law.
Questions about payments, cancellations, or refunds?
Fleeks Entertainment Group
erinn@fleeksentgroup.com
(206) 805-9990
This policy applies to professional services. Tickets sold for Fleeks Entertainment Group events may be subject to separate ticketing, refund, and cancellation terms disclosed at the time of sale.